Upgrade a Webex Calling license for a workspace and user

Publisher

Cisco Systems

URL

https://help.webex.com/article/o8wk9

Published

2025-12-19

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Downgrading Webex Calling users from Professional to Standard loses all provisioning and configuration information for the affected users. in context
• Once a Webex Calling workspace is upgraded to the Professional workspace licence it cannot be downgraded to a common area workspace licence, and a later subscription switch keeps it on Professional. in context
• The upgrade article warns that Calling services become unavailable for users running Webex Calling versions 44.3 or earlier. in context
• If Microsoft Teams Rooms is enabled for a workspace the licence cannot be upgraded or downgraded between Basic and Webex Calling licences. in context
• When a user is upgraded from Standard to Professional, clients and applications are assigned to the user automatically. in context
• A user's Calling licence is upgraded in Control Hub from Users by selecting the user, choosing Edit licences in the Licences section, checking Professional under Calling and saving. in context
• Upgrading a workspace to the Professional workspace licence keeps the workspace's existing settings and adds access to more Calling features. in context
• Once a workspace is upgraded to the Professional workspace licence it cannot be downgraded to a common area workspace licence. in context
• Once a workspace is upgraded to the professional workspace license it cannot be downgraded back to a common area workspace license. in context
• Control Hub supports upgrading a workspace's and a user's Webex Calling license to the professional tier while retaining existing workspace settings. in context
• Once a workspace has been upgraded to the Professional workspace licence it cannot be downgraded to a common area workspace licence. in context
• Upgrading a workspace's licence keeps the workspace's existing settings and adds access to the additional Calling features. in context
• A workspace is upgraded to the Professional workspace licence from Management > Workspaces, selecting the workspace, the settings icon on the Calling tile, Cisco Webex Calling, and the Professional workspace option. in context
• After a workspace is upgraded, switching it to another subscription also takes a Professional workspace licence. in context

Cite this source record

APA

WarmTransfer. (2025, December 19). Upgrade a Webex Calling license for a workspace and user. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-o8wk9-upgrade-wxc-license

BibTeX

@misc{warmtransfer-cisco-help-o8wk9-upgrade-wxc-license,
  title  = {Upgrade a Webex Calling license for a workspace and user},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-o8wk9-upgrade-wxc-license},
  note   = {Cisco Systems, accessed 2026-09-05}
}