Manage Contact Center Users

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nzk6tpp/Manage-contact-center-users-in-Webex-Contact-Center

Published

2026-09-03

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• A supervisor who will also work as an agent needs Contact center enabled with at least one team, agent profile and multimedia profile set, because the Supervisor and Agent sign-in requires a team and agent work depends on those desktop settings. inferred in context
• The permission that lets a supervisor sign out agents is in the user profile under Permissions > Supervisory & desktop > Sign out agents. in context
• The Contact center enabled setting on a user lets the user access the Agent Desktop and handle customer requests, and the desktop settings appear only when it is turned on. in context
• A contact-center-enabled user's desktop settings include Teams (one or more teams the user belongs to), Agent profile, Multimedia profile and Site. in context
• A contact center user's settings, including the assigned user profile, are edited in Control Hub under Services > Contact Center > User management > Contact center users by clicking the user's row. in context

Cite this source record

APA

WarmTransfer. (2026, September 3). Manage Contact Center Users. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nzk6tpp-wxcc-manage-cc-users-b

BibTeX

@misc{warmtransfer-cisco-help-nzk6tpp-wxcc-manage-cc-users-b,
  title  = {Manage Contact Center Users},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nzk6tpp-wxcc-manage-cc-users-b},
  note   = {Cisco, accessed 2026-09-30}
}