Plan to migrate from Unified CM to Webex Calling

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/nw9po3o

Published

2026-04-30

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Plan guide recommends dual-step user migration for larger customers who want to separate the user's soft-client change from the calling-service change. in context
• In the first step of a dual-step migration, the soft client changes from Jabber to the Webex App and the Webex App registers to Unified CM. Users move to Webex Calling in a later step. in context
• The label 'option 1' means opposite paths in Cisco's two UCM-to-Webex-Calling guides: two-step (Webex App on Unified CM first) in the Prepare guide, and single-step in the Plan guide. Answers should name the path, not the option number. inferred in context
• Cisco's Plan guide describes single-step user migration, where users change from Jabber to the Webex App at the same time as they move from Unified CM to Webex Calling, as suited to customers with few users to migrate. in context

Cite this source record

APA

WarmTransfer. (2026, April 30). Plan to migrate from Unified CM to Webex Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nw9po3o-plan-migrate-ucm-wxc

BibTeX

@misc{warmtransfer-cisco-help-nw9po3o-plan-migrate-ucm-wxc,
  title  = {Plan to migrate from Unified CM to Webex Calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nw9po3o-plan-migrate-ucm-wxc},
  note   = {Cisco Webex Help Center, accessed 2026-09-24}
}