Create and manage desktop profiles for Webex Contact Center

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/nvaf71f/Create-and-manage-desktop-profiles-for-Webex-Contact-Center

Published

unknown

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• An administrator must enable the End button in Control Hub for an agent to end a Desktop (WebRTC) call. in context
• A desktop profile's voice channel options control whether agents may sign in with Agent DN, Extension, or Desktop (browser, WebRTC). in context
• The Desktop (WebRTC) sign-in option is available to Standard and Premium agent licenses without extra licensing and works in Google Chrome, Microsoft Edge and Mozilla Firefox. in context
• A sandbox agent can probably be moved from the provisioned Extension station to the browser (Desktop) station by allowing Desktop in the voice options of the desktop profile assigned to that agent, since the Desktop option needs no licence beyond a Standard or Premium agent licence. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Create and manage desktop profiles for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nvaf71f-wxcc-desktop-profiles-c

BibTeX

@misc{warmtransfer-cisco-help-nvaf71f-wxcc-desktop-profiles-c,
  title  = {Create and manage desktop profiles for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nvaf71f-wxcc-desktop-profiles-c},
  note   = {Cisco Webex Help Center, accessed 2026-09-22}
}