Multi line support in Webex Calling using virtual lines

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/nthc9kbb/Multi-line-support-in-Webex-Calling-using-virtual-lines

Published

2026-07-23

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Calling virtual lines cannot be used for Executive-Assistant and are not supported on ATAs, conferencing stations, Room devices or generic SIP devices. in context
• Webex Calling virtual lines are entitled at a 1:1 ratio for every Professional licence and need no additional licence, user ID or email to create. in context
• Webex Calling virtual lines can be added in bulk from Services > Calling > Virtual Lines, using Bulk Upload for the first upload and Manage > Upload CSV afterwards. The CSV needs first name, last name, display name, location, and a phone number and/or extension. in context
• A virtual line can be assigned to a maximum of 36 devices. in context
• A virtual line can be assigned only to users and workspaces that hold a Webex Calling Professional licence. in context
• Virtual lines are entitled at a 1:1 ratio for every Professional licence and creating one needs no additional licence user ID or email. in context
• A single virtual line can be assigned to a maximum of 36 devices. in context
• Creating a virtual line requires no additional license, user ID or email address. in context
• A virtual line can be assigned only to users and workspaces that hold a Webex Calling professional license. in context
• A virtual line can be assigned as a member of a paging group. in context
• Only a full administrator or a user and device administrator can configure virtual lines in Control Hub. in context
• Virtual lines in Webex App need at least version 42.12 on desktop and 45.3 on mobile and tablet. in context
• To assign a virtual line to a user's Webex App, go to Management > Users > user > Calling > User call experience > Application line assignment > Configure additional lines. in context
• A virtual line can be assigned to a device from the Calling section (Services > Calling > Virtual Lines > select line > Devices > Assign device) or from the Devices section. in context
• Virtual lines can be created in bulk by downloading a CSV template from Control Hub and uploading it. Its columns are first name, last name, display name, location, phone number, extension and an Outgoing TRUE/FALSE field. in context
• The current Cisco article lists call recording among the call settings that can be configured for a virtual line. in context
• Each virtual line has its own call settings, including voicemail, call forwarding, call waiting and caller ID. in context
• A virtual line can be added to auto attendants, call park groups, call pickup, call queues, hunt groups, paging groups and monitoring lists. in context
• Call center soft keys appear for a virtual line only if the virtual line is a member of a call queue. in context
• To create a virtual line manually, go to Control Hub > Services > Calling > Virtual Lines and enter first name, last name, display name, location, phone number and extension. in context
• On a DECT handset, a virtual line can be assigned only as line 2. in context
• Virtual lines are entitled at a 1:1 ratio per Webex Calling Professional license. in context
• The number of virtual lines on one device is limited by how many line keys the device has. in context
• A single virtual line can be assigned to at most 36 devices. in context
• Virtual lines are supported on all Cisco Multiplatform (MPP) phone models except the 7811, 7832 and 8832. in context
• Virtual lines cannot be assigned to executive or executive-assistant functions. in context
• A virtual line cannot be associated with a workspace device as a hoteling guest. in context
• A virtual line cannot be set up to monitor other numbers or call park extensions. in context
• Presence for virtual lines is not visible to other people in Webex App. in context
• Users cannot manage a virtual line's call settings from User Hub. in context
• Creating a virtual line needs no additional license, user ID or email address. in context
• The Webex App web (browser) client does not support multiple lines, so virtual lines assigned to the app do not appear there. in context
• A virtual line in a Cisco Calling Plan PSTN location needs the outbound calling plan enabled before it can make outgoing calls. in context
• Virtual lines can be assigned only to users and workspaces that hold a Webex Calling Professional license. in context
• Webex Calling virtual lines let administrators give a Webex Calling user more than one line, so the user can place and receive calls on different assigned directory numbers. in context
• A virtual line cannot be the primary line of a user or workspace device. It can be assigned only as a secondary line. in context
• Virtual lines are supported on Cisco-managed third-party IP phones that are eligible for Webex Calling, but not on third-party ATAs or DECT handsets. in context
• Virtual lines are not supported on ATAs, conferencing stations, Room devices, customer-managed devices, voice gateways or generic SIP devices. in context
• Cisco names four use cases: support staff handling high call volume across several queues and hunt groups, regional workers who want numbers in several local area codes, administrative staff handling executives' calls on shared lines, and executives who need separate private and public lines. in context
• A virtual line cannot be a primary line and needs a Professional-licensed user or workspace device to host it. A common-area phone whose only number is the shared number therefore needs a workspace, while a virtual line suits adding that number as an extra line on existing phones and apps. inferred in context
• Virtual lines are supported on the Webex Wireless Phone 840 and 860. in context

Cite this source record

APA

WarmTransfer. (2026, July 23). Multi line support in Webex Calling using virtual lines. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nthc9kbb-virtual-lines

BibTeX

@misc{warmtransfer-cisco-help-nthc9kbb-virtual-lines,
  title  = {Multi line support in Webex Calling using virtual lines},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nthc9kbb-virtual-lines},
  note   = {Cisco Systems, accessed 2026-09-05}
}