Outgoing call permissions for Webex Calling locations

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/nt2lz3d/Configure-outgoing-calling-permissions-in-Webex-Calling

Published

2025-10-16

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• For each call type an administrator can choose Allow, Block, Require Authorization Code, or Auto-transfer to number 1, 2 or 3. in context
• To add an authorization code, the administrator opens the Authorization Codes page, clicks Add code, enters a description and the code, and clicks Add; codes are removed with Delete or Delete All. in context
• Authorization codes can be bulk managed by CSV, with at most 1,000 codes per upload and an Action column of ADD, REPLACE or REMOVE. in context
• Authorization codes should exist at the right level before a call type is set to Require Authorization Code, because callers must enter a valid code to place those calls. inferred in context
• A Webex Calling authorization code can be at most 14 digits long. in context
• Up to 1,000 authorization codes can be configured for each user, workspace or virtual line. in context
• Up to 1,000 authorization codes can be configured per location. in context
• Webex Calling outgoing call permissions are set per call type, and the call types are Internal, Toll Free, National, International, Operator Assistance, Chargeable Directory Assistance, Special Services I and II, and Premium Services I and II. in context
• Custom digit patterns for a user, workspace or virtual line are applied first, and the location settings apply only if none of them match. in context
• Chargeable Directory Assistance calls go to directory assistance companies that charge for the call. in context
• Internal calls are calls within the company, including calls to others at the same site and at other locations. in context
• International calls are calls to locations outside the caller's country that need an international calling code. in context
• Location outgoing call permissions are reached in Control Hub at Management > Locations > (location) > Calling > Call Handling > Outgoing Call Permissions. in context
• National calls are calls within the caller's country of origin, whether inside or outside the local area code. in context
• If an organization does not have the Cisco calling plan, only internal calls are allowed and all other call types are blocked. in context
• Digit patterns can be bulk managed by CSV, with at most 500 patterns per upload, up to 25 pattern sets per row and an Action of ADD, REPLACE or REMOVE. in context
• Adding a digit pattern requires a unique Name and a unique Pattern (each at most 50 characters) and a Permission, with an optional Allow transfers/forwards check box. in context
• When a dialed number matches several digit patterns, Webex Calling picks the pattern with the fewest possible expansions, then applies wildcard precedence (exact digit, then range, then X, then !), then lexicographic order. in context
• Up to 500 digit patterns can be configured per location, user, workspace or virtual line. in context
• In a digit pattern, X matches one digit, ! matches one or more digits and must be the last character, [ ] with - defines a digit range, and + may appear only as the first character. in context
• Permissions by digit pattern take precedence over permissions by call type. in context
• Premium Services calls provide information or entertainment for a fee charged directly to the caller. in context
• Special Services calls go to carrier-specific number assignments for special services or destinations. in context
• Auto-transfer numbers should be configured before a call type or digit pattern is set to Auto-transfer, because that action sends calls to the configured number 1, 2 or 3. inferred in context
• The Allow transfer/forwards setting determines whether a specific outgoing call type (or digit pattern) may be transferred or forwarded. in context
• Up to three auto-transfer numbers can be configured as destinations for the Auto-transfer permission action. in context
• Auto-transfer numbers are set on the Auto-transfer numbers page by entering transfer numbers 1, 2 and 3 and clicking Save, and removed by clicking the X next to a number and confirming Delete. in context

Cite this source record

APA

WarmTransfer. (2025, October 16). Outgoing call permissions for Webex Calling locations. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nt2lz3d-outgoing-call-permissions-c

BibTeX

@misc{warmtransfer-cisco-help-nt2lz3d-outgoing-call-permissions-c,
  title  = {Outgoing call permissions for Webex Calling locations},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nt2lz3d-outgoing-call-permissions-c},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}