Source record · tier 2 current vendor documentation
Outgoing call permissions for Webex Calling locations
- Publisher
- Cisco Systems, Inc. (help.webex.com)
- URL
- https://help.webex.com/en-us/article/nt2lz3d/Outgoing-Calling-Permissions-for-Webex-Calling-Locations
- Published
- 2025-10-16
- Updated
- unknown
- Accessed
- 2026-09-16
- HTTP status
- 200
- License
- Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only
Source notes citing this source
- Unified CM class of service built from tiered CSSs (local, national, international) corresponds most closely to Webex Calling outgoing call permissions by call type and digit pattern, not to Webex Calling dial plans. inferred in context
- Webex Calling outgoing call permissions can allow or block these call types: internal, toll-free, national, international, operator assistance, chargeable directory assistance, special services I and II, and premium services I and II. in context
- Webex Calling allows at most 500 outgoing-permission digit patterns per location, user, workspace or virtual line. in context
- In Webex Calling outgoing call permissions, custom digit patterns on a user, workspace or virtual line are applied first and location settings apply if none match. Digit-pattern configuration takes precedence over permissions by call type. in context
- For each Webex Calling call type or digit pattern, an administrator can choose Allow, Block, Require Authorization Code, or Auto-transfer to number 1, 2 or 3, and can separately control whether transfers and forwards of that call type are allowed. in context
- Webex Calling outgoing call permissions can be set for locations, users, workspaces and virtual lines. in context
- The same 3 call types that Webex Calling blocks by default, International and both Premium Services classes, also have the Transfers and Forwards flag set to No by default, while the 7 allowed types have it set to Yes. in context
- Cisco states that defined digit patterns have precedence over permissions by call type, and that for location and custom settings the custom digit patterns for a user workspace or virtual line are applied first with the system defaulting to the location settings only when no configuration matches. in context
- Each Webex Calling outbound call type can be set to Allow, Block, Require Authorization Code, or Auto-transfer to number 1 2 or 3, and an administrator can configure up to 1000 authorization codes per location with a further 1000 for each user workspace or virtual line on an outbound calling plan. in context
- Cisco states that if an organisation does not have the Cisco calling plan then only internal calls are allowed and all other call types are blocked. in context
- Outgoing call permissions are set on a Webex Calling location at Control Hub under Management then Locations then the location then Calling then Call Handling then Outgoing Call Permissions, apply as defaults to the users workspaces and virtual lines in that location and to features within it, and can be overridden per user workspace or virtual line. in context
- Webex Calling ships 10 outbound call types of which 3 are blocked by default: International, Premium Services I and Premium Services II, while Internal, National, Toll Free, Operator Assistance, Chargeable Directory Assistance, Special Services I and Special Services II default to Allow. in context
- Cisco defines international calls as calls to locations outside the country that require an international calling code, and states that calls between the United States Canada and Puerto Rico are an exception that is not currently treated as international. in context
- Cisco names a Verify Call Routing feature in Control Hub that allows an administrator to test and verify outgoing call permissions. in context
- Webex Calling authorization codes can be up to 14 digits long. in context
- Up to 1,000 authorization codes can be configured per location, and up to 1,000 per user, workspace or virtual line. in context
- When a dialled number matches more than one outgoing permission digit pattern, the pattern with the fewer possible expansions is applied. in context
- A maximum of 500 digit patterns can be configured per location, user, workspace or virtual line for outgoing call permissions. in context
- Outgoing permission digit patterns take precedence over permissions by call type, so a matching digit pattern can block or allow a number regardless of its call type setting. in context
- Neither Cisco call permission article (nt2lz3d location level, q94e8c user level) states whether outgoing call permissions or digit patterns can affect emergency calls, so an answer that permissions never touch emergency calls is not supported by those pages. inferred in context
- Each outgoing call type can be set to Allow, Block, Require Authorization Code, or Auto-transfer to number 1, 2 or 3. in context
- Webex Calling outgoing call permissions are set per call type, covering internal, toll-free, national, international, operator assistance, chargeable directory assistance, special services I and II, and premium services I and II calls. in context
- By default, international calls are set to Block in Webex Calling location outgoing call permissions, with transfer and forward to international destinations not allowed. in context
- By default, premium services I and II calls are set to Block in Webex Calling location outgoing call permissions. in context
- The Allow transfer/forwards setting on each call type determines whether a call can be transferred or forwarded to that outgoing call type, separately from whether it can be dialled directly. in context
Cite this source record
APA
WarmTransfer. (2025, October 16). Outgoing call permissions for Webex Calling locations. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nt2lz3d-outgoing-call-permissions
BibTeX
@misc{warmtransfer-cisco-help-nt2lz3d-outgoing-call-permissions,
title = {Outgoing call permissions for Webex Calling locations},
author = {{WarmTransfer}},
year = {2025},
url = {https://warmtransfer.net/knowledge/sources/cisco-help-nt2lz3d-outgoing-call-permissions},
note = {Cisco Systems, Inc. (help.webex.com), accessed 2026-09-16}
}