Provision Webex Go

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/ns2be4t/Provision-Webex-Go

Published

2025-12-18

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• If Control Hub shows 'Number activation pending' for a Webex Go number, Cisco says to check the status again after 2 hours. in context
• To add Webex Go numbers in Control Hub, go to Services > PSTN & Routing > Numbers > Manage > Add, choose a location, choose 'Mobile Number' as the number type, then select the mobile operator. in context
• If a user wants to keep a published business number but cannot or will not port it to a Webex-certified provider, Cisco's alternate-identity approach assigns the published number as a secondary number. Calls to it then ring all of the user's devices, including the Webex Go device. in context
• Under the alternate-identity approach, the External Calling Line Identity policy can make outgoing calls present the published secondary number as the caller ID. in context
• To assign a Webex Go number, the administrator opens the user's Calling tab, clicks Add Number under Directory Numbers (or Primary, to replace the primary number) and picks the number with the Webex mobile tag. The Webex Go device then appears on the user's Devices tab. in context
• A Webex Go mobile number must be added to the correct Webex Calling location of the intended subscriber, or it cannot be assigned properly. in context
• Webex Go mobile numbers are validated when added and stay inactive until they are assigned to users. in context
• Administrators can find the supported Webex Go providers at admin.webex.com/calling/pstn/providers by filtering on the Webex Go service type. in context

Cite this source record

APA

WarmTransfer. (2025, December 18). Provision Webex Go. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ns2be4t-provision-webex-go

BibTeX

@misc{warmtransfer-cisco-help-ns2be4t-provision-webex-go,
  title  = {Provision Webex Go},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ns2be4t-provision-webex-go},
  note   = {Cisco Webex, accessed 2026-09-25}
}