Synchronize Okta users into Control Hub

Publisher

Cisco

URL

https://help.webex.com/en-US/article/nmm9pzdb/Synchronize-Okta-Users-into-Cisco-Webex-Control-Hub

Published

2026-09-03

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Okta synchronization into Control Hub uses the Okta Integration Network app 'Cisco Webex Identity SCIM 2.0' and needs no on-premises infrastructure. in context
• Okta deprovisioning deactivates rather than deletes Webex accounts, and the accounts can be reactivated if the user is reassigned. in context
• The Okta integration creates users when assigned, overwrites Webex attributes on update, deactivates users when unassigned or deactivated in Okta, and creates, updates and deletes pushed groups. in context
• An organization that already uses Directory Connector to synchronize users cannot synchronize users from Okta. in context
• Before syncing from Okta, Cisco requires Okta SSO to be set up and automatic licence assignment templates to be configured, otherwise newly synced users get no Webex licences. in context
• A SCIM bearer token can be generated in Control Hub via Apps > Service apps > Get a token, or manually through an OAuth URL, and creating it requires a full administrator. in context

Cite this source record

APA

WarmTransfer. (2026, September 3). Synchronize Okta users into Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nmm9pzdb-sync-okta-users

BibTeX

@misc{warmtransfer-cisco-help-nmm9pzdb-sync-okta-users,
  title  = {Synchronize Okta users into Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nmm9pzdb-sync-okta-users},
  note   = {Cisco, accessed 2026-09-30}
}