Manage multiple users in Control Hub with the CSV template

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/nlkiw8e/Manage-multiple-users-in-Control-Hub-with-the-CSV-template

Published

2026-09-03

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Control Hub user CSV template (Users > Manage users by CSV) can add up to 20,000 users to an organization. Multiple CSV files must be uploaded and imported separately. in context
• When the Control Hub user CSV assigns services, a user whose row has no location fails to onboard. in context
• The Control Hub user CSV no longer includes the UC Manager Profile, Calling Behavior and Calling Behavior UC Manager Profile columns. Those settings are handled through a separate calling template. in context
• In the Control Hub user CSV, entering TRUE in a service's column assigns that service's license to the user. Orgs using automatic license assignment should leave the service columns empty. in context

Cite this source record

APA

WarmTransfer. (2026, September 3). Manage multiple users in Control Hub with the CSV template. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nlkiw8e-users-csv-template

BibTeX

@misc{warmtransfer-cisco-help-nlkiw8e-users-csv-template,
  title  = {Manage multiple users in Control Hub with the CSV template},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nlkiw8e-users-csv-template},
  note   = {Cisco Webex Help Center, accessed 2026-09-25}
}