Configure call forwarding for users and workspaces

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/nkw9o41/Configure-call-forwarding-for-users-and-workspaces

Published

2026-07-28

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco states that the Webex Calling call-forwarding settings in these articles do not apply when the user is on the Webex App for mobile. in context
• Webex Calling offers four forwarding conditions for users and workspaces: forward all calls, forward when busy, forward when unanswered after a set number of rings, and forward when the network is disconnected. in context
• In Webex Calling, Allow forwarded calls to leave voicemail can only be enabled when the forwarding number is internal and has voicemail enabled. in context
• In Webex Calling, Allow forwarded calls to leave voicemail sends forwarded calls straight to the destination's voicemail with Direct Voicemail Transfer (feature access code *55) instead of ringing the forwarding destination first. in context
• Webex Calling's forward-when-network-disconnected option applies when the user is unreachable or the office loses connectivity. in context
• Administrators configure network-disconnected forwarding in Control Hub under Management > Users > (user) > Calling > Call handling > Call forwarding; it is also available for workspaces. in context
• Webex Calling network-disconnected forwarding does not apply to the Webex App for mobile. in context
• Webex Calling call forwarding has a 'forward calls if the network is disconnected' option that forwards calls when the user is unreachable or the office loses connectivity. in context
• Network-disconnected forwarding can target an internal or external number, and 'allow forwarded calls to leave voicemail' is selectable only when the target is a valid internal number with voicemail. in context
• Network-disconnected forwarding and the Survivability Gateway address different failures: forwarding helps when the whole site or its gateway is down, while the Survivability Gateway needs a working local router and LAN, so a site-loss runbook needs forwarding or carrier rerouting rather than survivability alone. inferred in context

Cite this source record

APA

WarmTransfer. (2026, July 28). Configure call forwarding for users and workspaces. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nkw9o41-call-forwarding-users-workspaces

BibTeX

@misc{warmtransfer-cisco-help-nkw9o41-call-forwarding-users-workspaces,
  title  = {Configure call forwarding for users and workspaces},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nkw9o41-call-forwarding-users-workspaces},
  note   = {Cisco Webex, accessed 2026-09-25}
}