Manage multimedia profiles

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nje7dhdb/Multimedia-profiles

Published

2025-12-18

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The system _Default_Multimedia_Profile allows Voice 1 and Chat, Email and Social 5 each, and those values can be adjusted. in context
• A multimedia profile sets the maximum concurrent contacts for Voice, Chat, Email and Social channels, in one of three modes: Blended, Blended Real-time or Exclusive. in context
• Multimedia profiles are created under Services > Contact Center > Desktop experience > Multimedia profiles > Create Multimedia profiles. in context
• A multimedia profile assigned to an individual agent overrides the team's multimedia profile, which in turn overrides the site's. in context

Cite this source record

APA

WarmTransfer. (2025, December 18). Manage multimedia profiles. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nje7dhdb-wxcc-multimedia-profiles-b

BibTeX

@misc{warmtransfer-cisco-help-nje7dhdb-wxcc-multimedia-profiles-b,
  title  = {Manage multimedia profiles},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nje7dhdb-wxcc-multimedia-profiles-b},
  note   = {Cisco, accessed 2026-09-30}
}