Source note · Onboarding agents in Webex Contact Center
A multimedia profile assigned to an individual agent overrides the team's multimedia profile, which in turn overrides the site's.
Checked 2026-09-30
A multimedia profile associated with an individual agent has the highest precedence.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage multimedia profiles — Cisco · tier 2 current vendor documentation · Multimedia profile precedence note
Cite this note
APA
WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-mm-precedence. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-mm-precedence
BibTeX
@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-mm-precedence,
title = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-mm-precedence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-mm-precedence},
note = {Source note wxcc-agent-onboarding-setup-mm-precedence, checked 2026-09-30}
}