What's new for agents in Webex Contact Center Enterprise

Publisher

Cisco

URL

https://help.webex.com/en-us/article/niwhcofb/Webex-Contact-Center-Enterprise

Published

2026-02-02

Updated

unknown

Accessed

2026-10-14

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The April 2025 Webex Contact Center Enterprise agent What's New entry 'Digital Channels Anti-Malware Capabilities' says workflows detect malware in attachments and notify agents and customers when a file is dropped. in context

Cite this source record

APA

WarmTransfer. (2026, February 2). What's new for agents in Webex Contact Center Enterprise. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-niwhcofb-whats-new-wxcce-agents

BibTeX

@misc{warmtransfer-cisco-help-niwhcofb-whats-new-wxcce-agents,
  title  = {What's new for agents in Webex Contact Center Enterprise},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-niwhcofb-whats-new-wxcce-agents},
  note   = {Cisco, accessed 2026-10-14}
}