Source record · tier 2 current vendor documentation

Initiate outbound conversation

Publisher: Cisco
URL: https://help.webex.com/en-us/article/nfhmxr2/Initiate-outbound-conversation
Published: 2025-12-17
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

The Initiate outbound conversation article (updated 2025-12-17) says agent-initiated outbound messaging is available through the SMS and Email digital channels. It does not list WhatsApp. in context

Cite this source record

APA

WarmTransfer. (2025, December 17). Initiate outbound conversation. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nfhmxr2-wxcc-initiate-outbound-conversation

BibTeX

@misc{warmtransfer-cisco-help-nfhmxr2-wxcc-initiate-outbound-conversation,
  title  = {Initiate outbound conversation},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nfhmxr2-wxcc-initiate-outbound-conversation},
  note   = {Cisco, accessed 2026-10-02}
}