Source note · Setting up WhatsApp as a Webex Contact Center channel
The Initiate outbound conversation article (updated 2025-12-17) says agent-initiated outbound messaging is available through the SMS and Email digital channels. It does not list WhatsApp.
Checked 2026-10-02
Agent-initiated outbound messaging is available through SMS and Email digital channels.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2025-12-17
- Checked
- 2026-10-02
Sources
- Initiate outbound conversation — Cisco · tier 2 current vendor documentation · Introduction
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-outbound-sms-email-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-outbound-sms-email-only
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-outbound-sms-email-only,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-outbound-sms-email-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-outbound-sms-email-only},
note = {Source note wxcc-whatsapp-channel-setup-outbound-sms-email-only, checked 2026-10-02}
}