Understand AI engines for AI agents

Publisher

Cisco Systems (Webex Help Center)

URL

https://help.webex.com/en-us/article/ne6s80cb/Understand-AI-engines-for-AI-agents

Published

2026-09-08

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• An autonomous AI agent engine combines a large language model, guardrails, speech-to-text (ASR/STT), text-to-speech (TTS), an interim response model and a turn prediction model. in context
• The engines article describes Webex AI Pro language support as English plus various other languages in Beta, while the languages article and the 2026-06-08 What's new entry list 18 non-English locales as Generally Available for autonomous agents. disputed in context
• Autonomous AI agents offer three engine families, each in a 1.0 and a 2.0 version: Webex AI Pro, Webex AI Pro-US and Webex AI Pro-Europe. in context
• Webex AI Pro-Europe (1.0 and 2.0) is available only to European customers and supports English only. It is localized for regional accents and regulatory compliance. in context
• Webex AI Pro (1.0 and 2.0) is described as a general-purpose engine, available globally, with global language support. in context
• Webex AI Pro-US (1.0 and 2.0) is available only to US customers and supports English only. It is localized for regional accents and regulatory compliance. in context
• Scripted AI agents use NLU, dialogue management and response retrieval, and add ASR and TTS for voice interactions. in context
• Cisco states that Webex AI Pro 1.0, Webex AI Pro-US 1.0 and Webex AI Pro-Europe 1.0 will be deprecated in the near future. The engines article gives no date. in context
• Cisco says Webex AI Pro-US and Pro-Europe give a more human-like conversational experience but offer fewer voices, while Webex AI Pro offers a wide range of voices in various accents. in context
• Cisco states that Webex AI Pro 1.0, Webex AI Pro-US 1.0 and Webex AI Pro-Europe 1.0 will be deprecated in the near future, without a date. in context
• For autonomous agents, the Webex AI Pro-US and Webex AI Pro-Europe engines are for US and EU customers respectively and support English only, while the global Webex AI Pro engines are multilingual. in context
• A scripted agent using the Webex AI Pro 2.0 engine needs at least 10 representative utterances per intent. in context

Cite this source record

APA

WarmTransfer. (2026, September 8). Understand AI engines for AI agents. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ne6s80cb-ai-agent-engines

BibTeX

@misc{warmtransfer-cisco-help-ne6s80cb-ai-agent-engines,
  title  = {Understand AI engines for AI agents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ne6s80cb-ai-agent-engines},
  note   = {Cisco Systems (Webex Help Center), accessed 2026-09-24}
}