Webex Contact Center system limits

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/n7s6ed7/Webex-Contact-Center-system-limits

Published

2026-08-18

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The system limits page lists a maximum of 500 agents per queue. disputed in context
• A queue can have up to 20 call distribution groups, up to 50 teams per distribution group and up to 250 teams across all its distribution groups. in context
• Up to 500 dialed numbers can be mapped to a single entry point and up to 15000 dialed numbers in total. in context
• Webex Contact Center allows up to 6000 active entry points and up to 1000 active outdial entry points per tenant. in context
• The limits are 500 skill-based routing type queues and 10500 team-based routing type queues. in context
• A queue can have up to 50 skill requirements. in context
• For telephony, the service level threshold and the maximum time in queue can each be set up to 86400 seconds. in context

Cite this source record

APA

WarmTransfer. (2026, August 18). Webex Contact Center system limits. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n7s6ed7-wxcc-system-limits-d

BibTeX

@misc{warmtransfer-cisco-help-n7s6ed7-wxcc-system-limits-d,
  title  = {Webex Contact Center system limits},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n7s6ed7-wxcc-system-limits-d},
  note   = {Cisco Webex, accessed 2026-09-30}
}