For telephony, the service level threshold and the maximum time in queue can each be set up to 86400 seconds.

Checked 2026-09-30

Vendor
Cisco
Product
Webex Contact Center
Subsystem
system limits
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-lim-time. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-lim-time

BibTeX

@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-lim-time,
  title  = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-lim-time},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-lim-time},
  note   = {Source note wxcc-entry-point-queue-setup-lim-time, checked 2026-09-30}
}

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