Sign in to Webex Contact Center Desktop

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/n6lmci8/Sign-in-to-Webex-Contact-Center-Desktop

Published

unknown

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• After choosing a calling method the agent chooses a team from the Team list and clicks Save & Continue to finish signing in. in context
• The Desktop calling option uses WebRTC so the agent handles voice in the browser with no further telephony setup. in context
• The Extension calling option uses a Webex Calling extension; a single configured extension is filled in automatically and several are offered as a validated list. in context
• At Desktop sign-in the agent picks a calling method from the Handle calls using list (Desktop, Extension or Dial Number), and the options shown depend on the agent's profile configuration. in context
• Agent Desktop does not support headset control actions for WebRTC-based calls. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Sign in to Webex Contact Center Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n6lmci8-wxcc-sign-in-agent-desktop-d

BibTeX

@misc{warmtransfer-cisco-help-n6lmci8-wxcc-sign-in-agent-desktop-d,
  title  = {Sign in to Webex Contact Center Desktop},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n6lmci8-wxcc-sign-in-agent-desktop-d},
  note   = {Cisco Webex Help Center, accessed 2026-09-22}
}