The Desktop calling option uses WebRTC so the agent handles voice in the browser with no further telephony setup.
Checked 2026-09-22
Select this option if you are using WebRTC (Web Real-Time Communications) as a calling capability.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Sign in to Webex Contact Center Desktop — Cisco Webex Help Center · tier 2 current vendor documentation · sign-in procedure, Desktop option under Handle calls using
Cite this note
APA
WarmTransfer. (2026, September 22). Building one application in the Webex Contact Center sandbox: source note webex-cc-sandbox-poc-signin-desktop-webrtc. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-sandbox-poc-signin-desktop-webrtc
BibTeX
@misc{warmtransfer-claim-webex-cc-sandbox-poc-signin-desktop-webrtc,
title = {Building one application in the Webex Contact Center sandbox: source note webex-cc-sandbox-poc-signin-desktop-webrtc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-sandbox-poc-signin-desktop-webrtc},
note = {Source note webex-cc-sandbox-poc-signin-desktop-webrtc, checked 2026-09-22}
}