Enabling media streaming for specific queues

Publisher

Cisco

URL

https://help.webex.com/en-us/article/n5jhgdi

Published

2025-09-16

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• To stream media only for some queues, create a boolean global variable defaulting to False, set it to True with a Set Variable activity before Queue Contact for those queues, and gate Start Media Stream in the event flow with a Condition activity. in context
• The media streaming article says to place the Start Media Stream activity on the event flow canvas after the AgentAnswered event. disputed in context
• Media streaming does not work on the consult leg, for example during consult or transfer calls. in context
• Media streaming for transcription requires access to the Next Generation Media Platform (RTMS). in context

Cite this source record

APA

WarmTransfer. (2025, September 16). Enabling media streaming for specific queues. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n5jhgdi-wxcc-media-streaming-b

BibTeX

@misc{warmtransfer-cisco-help-n5jhgdi-wxcc-media-streaming-b,
  title  = {Enabling media streaming for specific queues},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n5jhgdi-wxcc-media-streaming-b},
  note   = {Cisco, accessed 2026-10-01}
}