To stream media only for some queues, create a boolean global variable defaulting to False, set it to True with a Set Variable activity before Queue Contact for those queues, and gate Start Media Stream in the event flow with a Condition activity.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Enabling media streaming for specific queues — Cisco · tier 2 current vendor documentation · Conditional logic for specific queues
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-stream-conditional-logic. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-stream-conditional-logic
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-stream-conditional-logic,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-stream-conditional-logic},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-stream-conditional-logic},
note = {Source note wxcc-ai-assistant-setup-stream-conditional-logic, checked 2026-10-01}
}