Webex Contact Center Setup and Administration Guide - Webex Calling Integration

Publisher

Cisco Systems, Inc.

URL

https://help.webex.com/en-us/article/n5595zd

Published

unknown

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation; use governed by Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the Callback activity a static callback ANI is picked from a drop-down of Entry Point-Dial Numbers, meaning dial numbers mapped to entry points in Control Hub. in context
• A variable callback ANI must hold a valid E.164 number that has a valid Entry Point-Dial Number mapping. in context
• Courtesy callback is not supported with capacity-based teams, because it needs an Agent ID; a courtesy callback that reaches an entry point or queue served by a capacity-based team fails. in context
• Cisco says courtesy callback should be configured after a queuing activity and not used as a first-class queuing activity in a flow. in context
• Before the courtesy callback flow is configured, the administrator must configure the inbound entry point and queue used for courtesy callback. in context

Cite this source record

APA

WarmTransfer. (2026, September 16). Webex Contact Center Setup and Administration Guide - Webex Calling Integration. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n5595zd-wxcc-setup-admin-guide-b

BibTeX

@misc{warmtransfer-cisco-help-n5595zd-wxcc-setup-admin-guide-b,
  title  = {Webex Contact Center Setup and Administration Guide - Webex Calling Integration},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n5595zd-wxcc-setup-admin-guide-b},
  note   = {Cisco Systems, Inc., accessed 2026-09-16}
}