Source note · Setting up callbacks in Webex Contact Center
Courtesy callback is not supported with capacity-based teams, because it needs an Agent ID; a courtesy callback that reaches an entry point or queue served by a capacity-based team fails.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Courtesy callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex Contact Center Setup and Administration Guide - Webex Calling Integration — Cisco Systems, Inc. · tier 2 current vendor documentation · chapter Courtesy Callback, note on capacity-based teams (seen only in a search snippet)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-cbt-unsupported. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-cbt-unsupported
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-cbt-unsupported,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-cbt-unsupported},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-cbt-unsupported},
note = {Source note wxcc-callback-setup-cbt-unsupported, checked 2026-09-30}
}