Create Webex Contact Center HTTP connector

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/n54f5wd/Create-Webex-Contact-Center-HTTP-connector

Published

2026-02-02

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Connectors are configured in Control Hub under Services > Contact Center > Tenant Settings > Integrations, on the Connectors tab. in context
• To use a connector, the HTTP Request activity has a 'Use Authenticated Endpoint' toggle, a connector selector, and fields for request path, method and query parameters. in context
• The Webex Contact Center connector is an HTTP connector that lets Flow Designer invoke Webex Contact Center APIs. in context
• Connectors are created in Control Hub under Services > Contact Center > Tenant Settings > Integrations > Connectors. in context
• The Webex Contact Center HTTP connector is for invoking Webex Contact Center APIs from Flow Designer, with Read-Only (GET) or Read-Write (GET, POST, PUT, UPDATE, DELETE) access. in context
• The ID of a Webex Contact Center HTTP connector cannot be modified after creation. in context
• Creating a Webex Contact Center HTTP connector requires the Full Administrator, External Full Administrator, or Contact Center Service Administrator role. in context
• Deactivating a Webex Contact Center HTTP connector halts call routing for any flows that use it. in context
• Deleting a Webex Contact Center HTTP connector removes its functions from the workflows that use it. in context
• In the HTTP Request activity's Parse Settings, the response can be parsed into flow variables using a JSON Path expression to find specific fields. in context
• To use a connector, turn on Use Authenticated Endpoint in the HTTP Request activity and pick the connector from the Connector drop-down. in context
• Creating a Webex Contact Center HTTP connector requires a unique Name, an access level of Read-Only or Read-Write, and confirming authorization to read, write, modify and delete Contact Center data. in context
• The Webex Contact Center HTTP connector lets flow developers invoke Webex Contact Center APIs from Flow Designer. in context
• For a Contact Center API call, the HTTP Request activity is configured with Connector, Request Path, Method (the REST verb), optional Query Parameters, and Content Type set to Application/JSON. in context
• Creating a Webex Contact Center HTTP connector requires ticking a checkbox authorising the connector to read, write, modify and delete data in the Contact Center solution. in context
• The HTTP connector article is the only one of the 5 per-type articles that publishes a role matrix, naming 6 roles with read and write access, 3 with no access and 1 with read-only access. in context
• The HTTP connector article's prerequisites name 3 roles and its own role table grants access to 6. disputed in context
• The HTTP connector article lists UPDATE among the HTTP verbs. field report in context
• Of the 5 documented connector types, 2 require the administrator to type no secret at all: Google Contact Center AI, which uses a Google sign-in, and the Webex Contact Center HTTP connector, where the platform mints the identity. inferred in context

Cite this source record

APA

WarmTransfer. (2026, February 2). Create Webex Contact Center HTTP connector. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n54f5wd-wxcc-http-connector

BibTeX

@misc{warmtransfer-cisco-help-n54f5wd-wxcc-http-connector,
  title  = {Create Webex Contact Center HTTP connector},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n54f5wd-wxcc-http-connector},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}