Manage teams (Webex Contact Center)

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/mqf72s

Published

2025-08-20

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agents are added to a team by selecting them from a drop-down list, which only offers agents that the organization's administrator has already configured. in context
• A team is a group of agents associated with a site, created under Services > Contact Center > User Management > Teams > Create new team. in context
• A team's site is chosen at creation and cannot be edited later. in context
• When an agent is added to a team, the agent is assigned the team's skill profile. in context
• A team is either agent-based, with specific agents assigned, or capacity-based, with no specific agents assigned. in context

Cite this source record

APA

WarmTransfer. (2025, August 20). Manage teams (Webex Contact Center). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-mqf72s-wxcc-manage-teams-b

BibTeX

@misc{warmtransfer-cisco-help-mqf72s-wxcc-manage-teams-b,
  title  = {Manage teams (Webex Contact Center)},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-mqf72s-wxcc-manage-teams-b},
  note   = {Cisco Systems, accessed 2026-09-25}
}