A team is either agent-based, with specific agents assigned, or capacity-based, with no specific agents assigned.

Checked 2026-09-25

Vendor
Cisco
Product
Webex Contact Center
Subsystem
teams
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-25
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-team-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-team-types

BibTeX

@misc{warmtransfer-claim-wxcc-first-flow-setup-team-types,
  title  = {Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-team-types},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-team-types},
  note   = {Source note wxcc-first-flow-setup-team-types, checked 2026-09-25}
}

Read in context