Manage a shared voicemail and inbound fax box for Webex Calling

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/mcjd4u/Manage-a-Shared-Voicemail-and-Inbound-Fax-Box-for-Webex-Calling

Published

2025-10-07

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Before unassigning the phone number of a Webex Calling voicemail group with fax enabled the administrator must disable fax messaging. in context
• A Webex Calling voicemail group needs a separate full phone number for fax service while a number is optional for voicemail only. in context
• A Webex Calling voicemail group can be set to receive fax messages. in context
• For a Webex Calling voicemail group set up with a virtual line, a new voicemail turns on the MWI on the devices that the virtual line number is assigned to. in context
• For a voicemail group on a virtual line shared across several devices, a new message turns on MWI on all of those devices. Users retrieve messages with the mailbox PIN. in context
• A shared voicemail box is created as a voicemail group in Control Hub and can receive messages for more than one person. in context
• A voicemail group has a single greeting covering both the no-answer and the busy case and is reached by a shared passcode rather than by a list of permitted users. in context

Cite this source record

APA

WarmTransfer. (2025, October 7). Manage a shared voicemail and inbound fax box for Webex Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-mcjd4u-webex-calling-shared-voicemail

BibTeX

@misc{warmtransfer-cisco-help-mcjd4u-webex-calling-shared-voicemail,
  title  = {Manage a shared voicemail and inbound fax box for Webex Calling},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-mcjd4u-webex-calling-shared-voicemail},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}