Enable face recognition and name labels

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/mc602k/Enable-face-recognition-and-name-labels

Published

2026-03-27

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• An administrator enables face recognition for the organisation in Control Hub under organisation settings and can then invite users to enrol through an email template. in context
• Cisco states that effective 30 April 2026 it discontinues the name labels feature for shared devices and meeting rooms, and that there is no replacement feature planned. in context
• An administrator turns on face recognition in Control Hub under Organization Settings > Face Recognition. in context
• After enabling face recognition, an administrator clicks Invite users to get an email template that invites users to enrol. in context
• After the first 60 seconds on Board and Room Series devices, the active speaker's name label appears briefly when that person starts speaking. in context
• From Board and Room Series devices, name labels are visible at the far end for the first 60 seconds of a meeting. in context
• From Desk, Desk Pro, Desk Mini and Room Kit Mini devices, name labels for up to four people at a time are visible at the far end throughout the meeting. in context
• DX70 and DX80 devices can display name labels but cannot send them. in context
• If an organization manually disabled Name Labels before the April 30, 2026 deadline, the feature cannot be re-enabled. in context
• Name labels in meetings are generated using face recognition, and how they display depends on the device that sends them. in context
• Face recognition name labels are not available on transcoded conferences or on soft clients. in context
• The documentation reviewed presents name labels as a feature of Webex-registered Board, Desk and Room devices in meetings and device calls; none of it describes name labels as a Webex Calling (cloud PBX) or MPP phone feature. inferred in context
• On a personal device, only the enrolled user sees their own name label. in context
• The discontinuation notice names shared devices and meeting rooms only, so whether name labels on personal-mode devices continue after April 30, 2026 is not stated. inferred in context
• Name labels are rendered on Webex-registered Board, Desk, SX, MX and Room Series devices. in context
• Board, Desk and Room Series devices must be Webex-registered to send name labels. in context
• Name label information is sent as metadata and displayed at the far end of the meeting. in context
• Third-party SIP video conferencing devices and older Cisco room devices may not be able to display name labels. in context

Cite this source record

APA

WarmTransfer. (2026, March 27). Enable face recognition and name labels. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-mc602k-enable-face-recognition

BibTeX

@misc{warmtransfer-cisco-help-mc602k-enable-face-recognition,
  title  = {Enable face recognition and name labels},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-mc602k-enable-face-recognition},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}