Improve agent wellbeing and performance with burnout detection and wellness breaks

Publisher

Cisco

URL

https://help.webex.com/en-us/article/l5eu0c/Improve-agent-wellbeing-and-performance-with-burnout-detection-and-wellnessbreaks

Published

2025-11-04

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Articles last updated before the 2026-03-26 consolidation of AI enablement, such as the wellness-break and Real-Time Assist admin articles, describe an AI Assistant menu path that may no longer match the Desktop Experience > AI Features page. inferred in context
• Wellness breaks are one minute long, offered between call assignments, at most one per 90 minutes and three per shift. in context
• The wellbeing article says burnout detection is supported only for English interactions. disputed in context
• Administrators can select idle codes to exclude from burnout analysis and can turn wellness break reminders on or off. in context
• An agent on a wellness break is placed in a dedicated idle code named WellbeingBreak. in context
• Wellness breaks are supported only for agents using Agent Desktop as a stand-alone application. in context
• Burnout detection and wellness breaks are supported for agents handling voice interactions. in context

Cite this source record

APA

WarmTransfer. (2025, November 4). Improve agent wellbeing and performance with burnout detection and wellness breaks. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-l5eu0c-wxcc-burnout-wellness-breaks

BibTeX

@misc{warmtransfer-cisco-help-l5eu0c-wxcc-burnout-wellness-breaks,
  title  = {Improve agent wellbeing and performance with burnout detection and wellness breaks},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-l5eu0c-wxcc-burnout-wellness-breaks},
  note   = {Cisco, accessed 2026-10-01}
}