Administrators can select idle codes to exclude from burnout analysis and can turn wellness break reminders on or off.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent wellbeing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Improve agent wellbeing and performance with burnout detection and wellness breaks — Cisco · tier 2 current vendor documentation · Configure burnout detection (admin steps)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-wellbeing-exclude-idle-codes. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-wellbeing-exclude-idle-codes
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-wellbeing-exclude-idle-codes,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-wellbeing-exclude-idle-codes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-wellbeing-exclude-idle-codes},
note = {Source note wxcc-ai-assistant-setup-wellbeing-exclude-idle-codes, checked 2026-10-01}
}