Advanced Sentiment on Webex WFO (Webex Contact Center)

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/jmxsos/Advanced-Sentiment-on-Webex-WFO

Published

2025-07-10

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Advanced Sentiment produces separate sentiment scores for the customer and for the agent. fact in context
• Sentiment trend tracking across a conversation and pinpointing the moments sentiment shifts are gated behind either the Enterprise Analytics SKU or a WFO Bundle with a 100 interactions add-on SKU. fact in context
• Advanced Sentiment requires a manual 1-time enablement by the customer and once launched the legacy sentiment stops displaying for new interactions. fact in context
• The step-by-step instructions for activating Advanced Sentiment are not in the help.webex.com article and are hosted on wfohelp.com which is outside the corpus. fact in context
• Advanced Sentiment is available only for voice interactions. fact in context
• Role-based online help for Webex WFO agents team leaders forecasters schedulers intraday analysts evaluators and administrators is hosted on wfohelp.com which is neither cisco.com nor help.webex.com. field-pattern in context

Cite this source record

APA

WarmTransfer. (2025, July 10). Advanced Sentiment on Webex WFO (Webex Contact Center). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-jmxsos-wfo-advanced-sentiment

BibTeX

@misc{warmtransfer-cisco-help-jmxsos-wfo-advanced-sentiment,
  title  = {Advanced Sentiment on Webex WFO (Webex Contact Center)},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-jmxsos-wfo-advanced-sentiment},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}