Source note · Webex Workforce Optimization and quality management
Advanced Sentiment produces separate sentiment scores for the customer and for the agent.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Workforce Optimization
- Subsystem
- analytics
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Advanced Sentiment on Webex WFO (Webex Contact Center) — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Advanced Sentiment overview
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Workforce Optimization and quality management: source note wfoqm-advanced-sentiment-both-parties. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfoqm-advanced-sentiment-both-parties
BibTeX
@misc{warmtransfer-claim-wfoqm-advanced-sentiment-both-parties,
title = {Webex Workforce Optimization and quality management: source note wfoqm-advanced-sentiment-both-parties},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfoqm-advanced-sentiment-both-parties},
note = {Source note wfoqm-advanced-sentiment-both-parties, checked 2026-09-05}
}