Access and use Webex Contact Center within Microsoft Dynamics 365 (Version 2-New)

Publisher

Cisco

URL

https://help.webex.com/en-us/article/iq39hs/Access-and-use-Webex-Contact-Center-within-Dynamics

Published

2026-08-19

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the Dynamics 365 connector, selecting SIGN IN on the Webex Contact Center gadget opens the Webex login in a pop-up window, after which the agent enters station credentials and chooses a team. in context
• The Version 2 Dynamics connector does not expose presence, does not support multiparty conference, and limits directory search to main tabs. in context
• Agents sign into Dynamics, open the Customer Service workspace, select SIGN IN on the Webex Contact Center gadget, authenticate to Webex in a pop-up, enter station details such as telephony option and team, and land in Not Ready state. in context
• With the Version 2 connector every inbound and outbound call generates a phone log in Dynamics by default, and agents can add notes to it and associate records with the call. in context

Cite this source record

APA

WarmTransfer. (2026, August 19). Access and use Webex Contact Center within Microsoft Dynamics 365 (Version 2-New). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-iq39hs-wxcc-dynamics-agent-use

BibTeX

@misc{warmtransfer-cisco-help-iq39hs-wxcc-dynamics-agent-use,
  title  = {Access and use Webex Contact Center within Microsoft Dynamics 365 (Version 2-New)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-iq39hs-wxcc-dynamics-agent-use},
  note   = {Cisco, accessed 2026-09-30}
}