Agents sign into Dynamics, open the Customer Service workspace, select SIGN IN on the Webex Contact Center gadget, authenticate to Webex in a pop-up, enter station details such as telephony option and team, and land in Not Ready state.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center CRM Connector for Microsoft Dynamics 365
- Subsystem
- agent sign-in
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Access and use Webex Contact Center within Microsoft Dynamics 365 (Version 2-New) — Cisco · tier 2 current vendor documentation · Sign-in section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-agent-signin-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-agent-signin-flow
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-agent-signin-flow,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-agent-signin-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-agent-signin-flow},
note = {Source note wxcc-dynamics-365-setup-agent-signin-flow, checked 2026-09-30}
}