Set up the Entra ID Wizard App in Control Hub

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/heauzeb/Set-up-the-Entra-ID-Wizard-App-in-Control-Hub

Published

2026-06-01

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• When Entra ID synchronization is disabled, users and groups that were previously synchronized become manageable directly in Control Hub. in context
• The Entra ID Wizard App setup needs an Entra ID account with authority to grant tenant-wide admin consent to an application. in context
• Setting up the Entra ID Wizard App in Control Hub requires the Full Administrator role in the Control Hub organization. in context
• The Entra ID Wizard App synchronizes group objects automatically every 12 hours. in context
• The Entra ID Wizard App cannot synchronize Entra ID distribution groups. in context
• After a Wizard App synchronization, the Job status shows Active on success or Quarantine when Entra ID has quarantined the job after multiple failures. in context
• The Entra ID Wizard App manages only the users that were added to its synchronization scope. in context
• The Entra ID Wizard App can synchronize users in Entra ID groups and group objects, and can optionally synchronize in-scope users' avatars to Webex. in context
• By default the Entra ID userPrincipalName attribute maps to the Webex userName, which is the user's primary identity in Webex. in context
• With the Entra ID Wizard App, users are typically synchronized every 40 minutes, a cadence Cisco attributes to Microsoft policy. in context
• If Directory Connector is enabled, the Entra ID Wizard App setup asks the administrator to choose Entra ID and block Directory Connector before proceeding. in context
• Before Auto Sync is enabled, the Wizard App can run a dry run with a downloadable dry-run report, and on-demand provisioning tests individual users outside the schedule. in context
• The Wizard App synchronizes groups automatically every 12 hours. in context
• With the Wizard App, users removed from scope or inactive in Entra ID are skipped in synchronizations and continue to appear in the Control Hub organization until an administrator removes them. in context
• Distribution groups from Entra ID cannot be synchronized into Control Hub by the Entra ID Wizard App. in context
• Turning Wizard App Auto Sync off stops syncing but preserves the configuration, whereas Delete instance removes the configuration and requires full reconfiguration. in context
• Setting up the Entra ID Wizard App requires a Control Hub full administrator and an Entra ID account with authority to grant tenant-wide admin consent. in context
• The Entra ID Wizard App scopes sync by adding individual users (with a 'Select all users' option Cisco does not recommend for large enterprises) and by adding groups with 'Sync group members' or 'Sync children groups'. in context
• The Entra ID Wizard App is started from Control Hub Organization Settings > Microsoft Entra ID Wizard App > Set up, followed by an Entra admin sign-in that accepts the requested permissions. in context
• The Wizard App shows a sync status of Active, Quarantine or NotRun along with counts of synced, skipped and failed objects. in context
• The Wizard App's default mapping sends Entra ID userPrincipalName to the Control Hub email address (username). in context
• The Wizard App syncs users about every 40 minutes, per Microsoft policy. in context

Cite this source record

APA

WarmTransfer. (2026, June 1). Set up the Entra ID Wizard App in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-heauzeb-entra-id-wizard-app

BibTeX

@misc{warmtransfer-cisco-help-heauzeb-entra-id-wizard-app,
  title  = {Set up the Entra ID Wizard App in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-heauzeb-entra-id-wizard-app},
  note   = {Cisco Webex, accessed 2026-09-24}
}