With the Wizard App, users removed from scope or inactive in Entra ID are skipped in synchronizations and continue to appear in the Control Hub organization until an administrator removes them.
Checked 2026-09-30
Inactive users are skipped in synchronizations
- Vendor
- Cisco
- Product
- Webex Control Hub Entra ID Wizard App
- Subsystem
- deprovisioning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up the Entra ID Wizard App in Control Hub — Cisco Webex · tier 2 current vendor documentation · User removal behaviour
Cite this note
APA
WarmTransfer. (2026, September 30). Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-wiz-inactive-remain. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-wiz-inactive-remain
BibTeX
@misc{warmtransfer-claim-webex-directory-sync-setup-wiz-inactive-remain,
title = {Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-wiz-inactive-remain},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-wiz-inactive-remain},
note = {Source note webex-directory-sync-setup-wiz-inactive-remain, checked 2026-09-30}
}