Understand your user profile

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/article/egpilq/Understand-your-user-profile-in-the-Desktop

Published

2026-03-25

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The User Profile icon is at the top-right corner of Agent Desktop. in context
• The user profile's Profile Settings show the current calling preference (Dial Number, Extension or Desktop), the current team, and the channel capacity, which is how many contacts the agent can handle at once on each media channel. in context
• The agent signs out of Agent Desktop by choosing Sign Out from the user profile menu. in context
• When the agent uses the Desktop calling option and the voice connection drops, a warning indicator (!) appears on the user profile. in context

Cite this source record

APA

WarmTransfer. (2026, March 25). Understand your user profile. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-egpilq-wxcc-user-profile

BibTeX

@misc{warmtransfer-cisco-help-egpilq-wxcc-user-profile,
  title  = {Understand your user profile},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-egpilq-wxcc-user-profile},
  note   = {Cisco Webex Help Center, accessed 2026-09-23}
}