Source note · Using the Webex Contact Center Agent Desktop
The user profile's Profile Settings show the current calling preference (Dial Number, Extension or Desktop), the current team, and the channel capacity, which is how many contacts the agent can handle at once on each media channel.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- user-profile
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Understand your user profile — Cisco Webex Help Center · tier 2 current vendor documentation · Understand your user profile; Profile Settings
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-profile-settings. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-profile-settings
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-profile-settings,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-profile-settings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-profile-settings},
note = {Source note webex-cc-agent-desktop-user-guide-profile-settings, checked 2026-09-23}
}