Configuration of shared lines and virtual lines across locations

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/c5cgxd/Configuration-of-shared-lines-and-virtual-lines-across-locations

Published

2025-01-16

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• The cross-location article lists ATA devices, with restrictions, among the devices where shared lines and virtual lines from other locations can be assigned. It does not separate shared lines from virtual lines for ATAs. disputed in context
• Virtual lines from one Webex Calling location can be assigned to devices and Webex App in a different location, for example a UK virtual line on a US user's device. in context
• For emergency calls, the location settings of the line chosen to place the call decide how the call is routed and which Emergency Callback Number is used. in context
• If a user places a 911 call on a virtual line that belongs to a different location from the phone, the call may be routed with the other location's settings and callback number rather than the caller's physical site. Administrators with cross-location lines should check this against their MLTS 911 obligations. inferred in context
• A line from a Webex Calling location in India cannot be assigned to a device in another location, and a line from another location cannot be assigned to a device in an Indian location. in context
• When a user places a call on a line, the routing profile of that line's location is used, so PSTN calls follow the PSTN option of the line's location, not the device's location. in context
• In survivability mode, shared lines and virtual lines from a different Webex Calling location do not register to the Survivability Gateway. in context

Cite this source record

APA

WarmTransfer. (2025, January 16). Configuration of shared lines and virtual lines across locations. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-c5cgxd-lines-across-locations

BibTeX

@misc{warmtransfer-cisco-help-c5cgxd-lines-across-locations,
  title  = {Configuration of shared lines and virtual lines across locations},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-c5cgxd-lines-across-locations},
  note   = {Cisco Webex, accessed 2026-09-25}
}