System requirements for Webex Contact Center Desktop

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/besrkt/System-requirements-for-Webex-Contact-Center-Desktop

Published

2026-09-01

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Contact Center supports five agent calling devices: a Webex Calling desk phone, the Webex Calling desktop app, the Webex App for mobile, the Webex App integrated with Webex Calling, and the Microsoft Teams softphone. in context
• The browser running Agent Desktop must allow cookies and site data, have JavaScript turned on, and have its pop-up blocker turned off. in context
• The Agent Desktop system requirements list Chrome 144 or later, Microsoft Edge 144 or later and Firefox 140 or later as the supported agent browsers, and recommend the latest stable version of each. in context
• WebRTC, which the Desktop calling option uses, works in Chrome, Edge and Firefox but is not supported under Virtual Desktop Infrastructure (VDI). in context

Cite this source record

APA

WarmTransfer. (2026, September 1). System requirements for Webex Contact Center Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-besrkt-wxcc-system-requirements-b

BibTeX

@misc{warmtransfer-cisco-help-besrkt-wxcc-system-requirements-b,
  title  = {System requirements for Webex Contact Center Desktop},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-besrkt-wxcc-system-requirements-b},
  note   = {Cisco Webex Help Center, accessed 2026-09-23}
}