Source note · Using the Webex Contact Center Agent Desktop
WebRTC, which the Desktop calling option uses, works in Chrome, Edge and Firefox but is not supported under Virtual Desktop Infrastructure (VDI).
Checked 2026-09-23
Virtual Desktop Infrastructure (VDI) does not support WebRTC
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- system-requirements
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- System requirements for Webex Contact Center Desktop — Cisco Webex Help Center · tier 2 current vendor documentation · System requirements for Webex Contact Center Desktop; WebRTC note
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-webrtc-no-vdi. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-webrtc-no-vdi
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-webrtc-no-vdi,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-webrtc-no-vdi},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-webrtc-no-vdi},
note = {Source note webex-cc-agent-desktop-user-guide-webrtc-no-vdi, checked 2026-09-23}
}