Manage skill profile in Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/arzaac/Manage-skill-profiles

Published

2026-06-25

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A skill profile is assigned either to an agent-based team or to an individual agent. in context
• A skill profile is created in Control Hub under Services, Contact Center, User Management, Skill Profile, Create Skill Profile, by naming it and selecting active skills with a value for each. in context

Cite this source record

APA

WarmTransfer. (2026, June 25). Manage skill profile in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-arzaac-wxcc-skill-profile-e

BibTeX

@misc{warmtransfer-cisco-help-arzaac-wxcc-skill-profile-e,
  title  = {Manage skill profile in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-arzaac-wxcc-skill-profile-e},
  note   = {Cisco, accessed 2026-09-30}
}