Source note · Setting up skills-based routing in Webex Contact Center
A skill profile is created in Control Hub under Services, Contact Center, User Management, Skill Profile, Create Skill Profile, by naming it and selecting active skills with a value for each.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- skill profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage skill profile in Webex Contact Center — Cisco · tier 2 current vendor documentation · Create a skill profile; steps 1 to 7
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-skill-profile-create. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-skill-profile-create
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-skill-profile-create,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-skill-profile-create},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-skill-profile-create},
note = {Source note wxcc-skills-based-routing-setup-skill-profile-create, checked 2026-09-30}
}