What's new for administrators in Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/article/a1gx3h/What-s-New-in-Cisco-Webex-Contact-Center

Published

2026-06-25

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Flow debugging can decrypt logs selectively, based on administrator privileges set in user profiles, with flow-level and activity-level decryption settings and extra search filters. in context
• Values returned by a Function activity can be parsed and set into flow variables, and flow logic can branch on the activity's output variables and status or error codes. in context
• The HTTP Request activity supports a GraphQL content type for APIs that accept GraphQL. in context
• The Set Variable activity can set up to 10 variables or expressions in a single operation. in context
• Since June 25 2026, dynamic skills can be assigned directly to agents outside skill profiles, with weighted requirements applied at the queue or contact type level. in context

Cite this source record

APA

WarmTransfer. (2026, June 25). What's new for administrators in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-a1gx3h-whats-new-wxcc-admins-c

BibTeX

@misc{warmtransfer-cisco-help-a1gx3h-whats-new-wxcc-admins-c,
  title  = {What's new for administrators in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-a1gx3h-whats-new-wxcc-admins-c},
  note   = {Cisco, accessed 2026-09-30}
}