Source note · Setting up skills-based routing in Webex Contact Center
Since June 25 2026, dynamic skills can be assigned directly to agents outside skill profiles, with weighted requirements applied at the queue or contact type level.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- skills and routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- June 25 2026 onward
- Checked
- 2026-09-30
Sources
- What's new for administrators in Webex Contact Center — Cisco · tier 2 current vendor documentation · June 25, 2026 entry; Weighted Agent Insights routing
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-dynamic-skills-direct. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-dynamic-skills-direct
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-dynamic-skills-direct,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-dynamic-skills-direct},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-dynamic-skills-direct},
note = {Source note wxcc-skills-based-routing-setup-dynamic-skills-direct, checked 2026-09-30}
}