Webex App | AI-generated summaries for call recordings

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings

Published

2025-10-14

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Action items in the call recording summary contain a timestamp that helps the user navigate to the part of the recording they are interested in. in context
• The article states that the feature must be enabled by the organization administrator, and gives as the reason that the administrator must enable Webex call recording for the organization. in context
• The Webex App article on AI-generated summaries for call recordings is labelled as applying to Webex Calling. in context
• On desktop the user clicks Calling, goes to Recordings, hovers over a recording and clicks to open the recording player, where the full AI-generated summary with notes and action items is shown. in context
• In the desktop recording player the user selects between a view holding the AI summary, notes and action items and a view holding the call transcript. in context
• The Webex App article states that call recording summaries and transcripts are currently only available in English. disputed in context
• The mobile procedure does not describe a full summary with notes and action items; it describes only the overview summary and the transcript, so whether mobile users can reach the full summary is undocumented. inferred in context
• The mobile procedure says the user taps to open the recording player to view the call transcript. in context
• On desktop, clicking directly on a recording shows a brief AI-generated overview summary of the content, without opening the recording player. in context
• On mobile, tapping a recording to select it shows a brief AI-generated overview summary of the content. in context
• The Webex App article does not state what a call recording summary is generated from; it names neither the transcript nor the audio as the input. inferred in context
• When enabled by the administrator, AI can generate a call recording summary that lists the action items and also provides the full transcript from the call. in context
• Action items in an AI-generated call summary carry a timestamp that navigates to the part of the recording they came from. in context
• Call recording summaries and transcripts are currently only available in English. in context
• The article conditions the AI summary on the organisation administrator having enabled Webex call recording, and names no separate summary setting. in context
• On mobile a user sees the brief overview summary and can open the player to view the transcript; the article describes no full summary with notes and action items on mobile. in context
• The Webex App article on AI-generated summaries for call recordings never states what the summary is generated from. in context
• The Webex App article and the User Hub player article describe one artefact reached from 2 clients rather than 2 artefacts. inferred in context
• Clicking a recording shows a brief AI-generated overview summary of the content, and opening the recording player shows the full summary with notes and action items. in context

Cite this source record

APA

WarmTransfer. (2025, October 14). Webex App | AI-generated summaries for call recordings. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-9leme-webex-app-call-summaries

BibTeX

@misc{warmtransfer-cisco-help-9leme-webex-app-call-summaries,
  title  = {Webex App | AI-generated summaries for call recordings},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-9leme-webex-app-call-summaries},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}