Manage skill definitions in Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/6rzxls/Manage-skill-definitions

Published

2026-06-25

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Boolean skill takes the value True or False and indicates whether the agent has the skill or not. in context
• The skill definitions article states a maximum of 150 dynamic skills per agent and 50 agents per dynamic skill assignment. in context
• A skill marked with the This is a dynamic skill toggle cannot be turned back into a standard skill, and service level threshold is not available for dynamic skills. in context
• An Enum skill is a named set of predefined values such as Sales, Service and Billing, and the skill definitions article limits each value to 20 characters including spaces. disputed in context
• Webex Contact Center skill definitions have one of four types: Boolean, Enum, Proficiency or Text. in context
• A Proficiency skill value ranges from 0 to 10 and represents the agent's level of expertise in the skill. in context
• New skills are created in the active state, and a skill can only be deleted after it has been inactivated. in context
• After creation, only a skill's Description and Service level threshold can be edited. in context
• A skill's name and its type cannot be changed after the skill is created. in context
• A Text skill is a free-form text value that an agent must match, and the skill definitions article limits it to 40 characters. disputed in context

Cite this source record

APA

WarmTransfer. (2026, June 25). Manage skill definitions in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-6rzxls-wxcc-skill-definitions-d

BibTeX

@misc{warmtransfer-cisco-help-6rzxls-wxcc-skill-definitions-d,
  title  = {Manage skill definitions in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-6rzxls-wxcc-skill-definitions-d},
  note   = {Cisco, accessed 2026-09-30}
}