Source note · Setting up skills-based routing in Webex Contact Center
A Text skill is a free-form text value that an agent must match, and the skill definitions article limits it to 40 characters.
disputed · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- skill definitions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Manage skill definitions in Webex Contact Center — Cisco · tier 2 current vendor documentation · Manage a skill; Type field; Text
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-text-skill. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-text-skill
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-text-skill,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-text-skill},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-text-skill},
note = {Source note wxcc-skills-based-routing-setup-text-skill, checked 2026-09-30}
}